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CASE STUDY #4:
Reset Expectations, Rebuilt Confidence
How we turned 18 months of resistance into bottom-up advocacy
How we turned a struggling sales team's crisis into sustainable success
Our Approach: We shifted from corporate mandates to peer influence. We identified natural influencers within the organization and equipped them with behavior-focused tools to create sustainable bottom-up adoption momentum.
How we turned 18 months of resistance into bottom-up advocacy
A global sales team of 100 professionals was caught between unrealistic expectations and unclear processes. Schedule delays and disruptive implementations left clients dissatisfied and the team struggling to meet targets.
We educated the client on implementation reality and complexity. Our Gap Assessment revealed gaps in organizational culture and change management practices. We focused on collaborative readiness and realistic goal-setting rather than new sales strategies.
The Challenge:
Our Approach:
The transformation:
Realistic
Increased
shortened
Improved
sales cycle through better expectation management
customer satisfaction scores
implementation expectations
aligned with business impact
client stakeholder engagement and project ownership
