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CASE STUDY #5:
125% Utilization Rate Drives 19 Immediate Hires
How we turned 18 months of resistance into bottom-up advocacy
How we turned 18 months of resistance into bottom-up advocacy
A Norwegian manufacturer's 55 North American technicians were spread thin servicing 32,000 machines across 47 models. Leadership needed to quickly build a compelling case for additional headcount using scenario-based data to support growth plans.
We developed a calculator and dashboard using existing HR and scheduling data. Our approach analyzed thousands of data points to create clear, defensible projections rather than relying on staffing theories or industry benchmarks.
The transformation:
Data analyzed for accurate projections
to support growth plans
assumptions ensuring
data integrity
hires immediately approved
PIECES
of Data
technician utilization
rate identified
Clear documentation